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Date: Sept. 16, 2023, 7:48 a.m.

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Where to file complaint against GCash

Published by Department of Finance(DOF) on Sept. 16, 2023.
Requested from DOF by J. Reyes at 07:48 AM on Sept. 16, 2023.
Purpose: Filing a complaint
Date of Coverage: 08/04/2023 - 09/16/2023
Tracking no: #DOF-187055834133

J.REYES Sept. 16, 2023, 7:48 a.m.

Hi I would like to request on which government bodies handles the PH online platforms such as GCash? Or where can I file a formal complaint for GCash to provide action? This is due to GCash itself is unresponsive of our raised concern, we’ve been making daily follow ups and no response received for a long time. Thank you

R.REYES Sept. 18, 2023, 9:14 a.m.

Sep 18, 2023 Dear Justine Reyes, Thank you for your request dated Sep 16, 2023 07:48:13 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Where to file complaint against GCash. We received your request on Sep 16, 2023 07:48:13 AM and we have forwarded your request to another agency. Should you have any questions regarding your request, kindly contact using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPRi0xODcwNTU4MzQxMzMM, for request with ticket number #DOF-187055834133. Thank you. Respectfully, Rhodora Reyes FOI Officer

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