Department of Trade and Industry(DTI)

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Date: March 29, 2022, 5:42 p.m.

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Date: 2022-03-31 11:52:43.000000

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Visa agency doesn't want to give me a refund despite of no service

Published by Department of Trade and Industry(DTI) on March 29, 2022.
Requested from DTI by C. Racraquin at 05:42 PM on March 29, 2022.
Purpose: I want to have a full refund or file a complaint
Date of Coverage: 04/01/2017 - 03/29/2022
Tracking no: #DTI-768403611052

V.PALLAD March 29, 2022, 5:42 p.m.

I applied to a visa processing agency to go to Canada. I did not know the list of requirements was tremendously long and is impossible to comply with. I signed up in Apr 2017, prior to Covid there were no updates nor follow-ups from them. They were offering other services before such as employment abroad (not in Canada), tourist visas, and ticketing. I wanted to use the money to apply for a tourist visa to Canada but they don't offer that anymore. I wanted the refund the money if I cannot use it but they don't want to. what can I do? Other more people have the same complaint. Please help us.

C.PAR March 31, 2022, 11:52 a.m.

March 31, 2022 Dear Venus Kim Pallad, Greetings! Thank you for your request dated Mar 29, 2022 05:42:35 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Visa agency doesn't want to give me a refund despite of no service. Response to Request The office of the DTI-Fair Trade and Enforcement Bureau (FTEB) will handle your concern. Thank you. Respectfully, FOI Receiving Officer

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