You have submitted an FOI request
Date: July 19, 2023, 12:16 p.m.
Your request is already in review
Your request was denied
Date: 2023-08-01 15:19:12.000000
How was your request?
Published by National Privacy Commission(NPC) on July 19, 2023.
Requested from NPC by A. Betanio at 12:16 PM on
July 19, 2023.
Purpose: To Know Legal ways to complain and report this nonSEC registered Online Lending app
Date of Coverage: 07/15/2023 - 07/19/2023
Tracking no: #NPC-528180064773
Hi! Good morning! I would just like to report and file a case against the ONLINE LENDING APP "Peso Buffet". They have continuously harrased me about the loan that I did not even get in the first place and they have accessed my contact list, for I don't know how and if it was possible for them to do that even though I have not applied any loan using their app. They have called some people in my contact list in which I find super annoying because as I have said I don't have any loan with their app and they keep on insisting that I have! Please help me what to do with this situation.
Dear Alexandra Nicole Betanio, Greetings from the National Privacy Commission (NPC)! Thank you for your request dated 19 July 2023 at 12:16 P.M. under Executive Order No. 2, s. 2016, on Freedom of Information (FOI) in the Executive Branch. Your request You seek assistance to file a complaint against the agents of an online lending app due to unauthorized access of your contact list and alleged harassment. Response to your request While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC Citizen’s Charter. Executive Order No. 2, s. 2016, provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. In this regard, complaints and request for clarification on data privacy violations should follow the guidelines provided for in the Citizen’s Charter of our agency, which you may access through this link : https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/ Furthermore, to address your concern regarding alleged harassment, you may also seek assistance from the following agencies listed below: 1. Unfair Debt Collection Practices - Securities and Exchange Commission Harassment (SEC Memorandum Circular No. 19 Series of 2019 Section 1) Corporate Governance and Finance Department E-mail Address: [email protected] Cellphone Number: 0926-017-0248 2. Other forms of Harassments/Threats/Fraud/Scam NBI Cybercrime Division E-mail Address: [email protected] Tel. Number: 02-8523-8231 to 38 PNP Anti-Cybercrime Group E-mail Address: [email protected] & [email protected] Tel. Number: (632) 726-1575 Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at [email protected]. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request. Thank you. Respectfully, https://www.foi.gov.ph/help FOI Officer