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Date: Jan. 12, 2024, 2:51 p.m.

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Updating email address on NBI Online Account

Published by National Bureau of Investigation(NBI) on Jan. 12, 2024.
Requested from NBI by M. Cervanez at 02:51 PM on Jan. 12, 2024.
Purpose: Correct the contact info (email) on my cousin's NBI Online Acct
Date of Coverage: 01/12/2024 - 01/12/2024
Tracking no: #NBI-806948390056 

Hi! 

I helped my cousin create her NBI Online Account. 

As she is having difficulty with her email at that time, we opted to use mine so her NBI Online Acct can be set (for immediate appt setup).

We did not know that the email address can no longer be edited afterwards from our end.

How can the email address on my cousin's NBI Online Account be updated to put hers vs mine?

We sent a request via the NBI Clearance Portal (https://clearance.nbi.gov.ph/profile) while logged in to her account received no reply. All contact#s are also unreachable.

Thanks!

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