Philippine National Police(PNP)

Hi, nahacked ung Gcash Account ko at may unauthorized transaction at nkuha Ang 4,430 ko, nareport ko na po sa Gcash Customer Service pero Pinaparequired nila ako Ng police report to be able to proceed na mkuha ung pera sa account ng nagkuha.. please help po, need ko Kasi masubmit ung police report within 72 hours.
Eto po ung details:
Scammer #: 09152882561
Name: unverified account
Amount: 4,430

Please contact me here 09661788918 for more details, thank you

December 9, 2021

Dear Mary Grace Guerrero,

Greetings!

Thank you for your request dated Dec 07, 2021 08:34:17 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Unauthorized Transaction in my Gcash Account.

Response to your request

To file an online complaint, please click this link https://acg.pnp.gov.ph/eComplaint/ and fill up the form.

For further assistance you may review the FAQ section of the eFOI site: https://efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to . Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
NOSU ACG FDM
FOI Officer