National Telecommunications Commission(NTC)

April 30, 2023 Dear Mr. Blas, Greetings! Thank you for your request dated Apr 30, 2023 03:19:09 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for assistance on how trace the owner of the SIM number that made unauthorized cash out to your Gcash account. Response to Request Your FOI request is approved. However, in that case, may I encouraged you to report that matter personally to the GLOBE business center nearest you. NTC does not have the capability to determine or trace who is the owner of the SIM number that made unauthorized transaction in your Gcash account. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: ATTY. ELLA BLANCA B.LOPEZ Commissioner NTC Bldg., East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Officer