Bureau of Customs(BOC)

December 14, 2021 Dear Imee Rañola, I refer to my letter of Dec 13, 2021 03:30:59 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Tracking my package. In order for us to work further on your request, we need more information from you regarding your query. May we know the mode of payment of the said charges ? Is it thru money remittance or personal bank account ? You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEEJPQy04MzM0MjQ1NjI2OTgM, for request with ticket number #BOC-833424562698, to respond. During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Mar 08, 2022 05:49:02 AM, your request will be closed. We hope to hear from you at the soonest possible time. Thank you. Respectfully, FOI Receiving Officer FOI Officer

December 15, 2021 Dear Imee Rañola, Greetings! Thank you for your request dated Dec 13, 2021 03:30:59 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Tracking my package. Response to Request Please be informed that the Bureau of Customs does not accept payment through a personal bank account or any money remittance and also the bureau's personnel does not directly communicate through phone call or text message to the consignee/recipient. Upon verification, we affirm that this is a scam. We suggest you should not give away money as your package does not really exist. For complaints against online scam, it is advisable that you may have this matter directly coordinated with the PNP Anti Cybercrime Group (PNP-ACG), for appropriate action. Please see below links/contacts. OFFICE ADDRESS: Anti-Cybercrime Group Building Col. Lagman St., Bagong Lipunan Camp Crame, Quezon City, Metro Manila, Philippines 1100 CONTACT NUMBERS: Complaint Action Center / Hotline: 09985988116 Tel: +63 (02) 414-1560 Fax: +63 (02) 414-2199 Facebook: https://www.facebook.com/anticybercrimegroup Email [email protected] [email protected] Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commissioner, Rey Leonardo B. Guerrero. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, FOI Receiving Officer FOI Receiving Officer