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Date: May 15, 2021, 7:17 p.m.

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Date: 2021-05-17 04:46:16.000000

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Date: 2021-05-17 04:55:28.000000

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Date: 2024-02-08 15:16:03.338061

To file against Converge ICT for poor Internet Service and Customer Service

Published by National Telecommunications Commission(NTC) on May 15, 2021.
Requested from NTC by R. Bacia at 07:17 PM on May 15, 2021.
Purpose: To file against Converge ICT for poor Internet Service and Customer Service
Date of Coverage: 01/01/2021 - 05/01/2021
Tracking no: #NTC-825190249519

J.TRESVALLES May 15, 2021, 7:17 p.m.

Hi! I would like to request for information regarding the process of submission of complaint against ICT Converge. Hindi po maganda ang kanilang customer support patungkol sa technical problem o mabagal na internet. Napakatagal nila sumagot at kung sasagot man, ang sasabihin lamang ay na-receive nila o acknowledged nila ang aming reklamo. kahit ilang email na, hhindi sumasagot.

D.DAQUIOAG May 17, 2021, 4:46 a.m.

May 17, 2021 Dear Jacob, Thank you for your request dated May 15, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for To file against Converge ICT for poor Internet Service and Customer Service. We received your request on May 15, 2021 and will respond on or before Jun 04, 2021 07:17:15 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04MjUxOTAyNDk1MTkM, for request with ticket number #NTC-825190249519. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS May 17, 2021, 4:55 a.m.

May 17, 2021 Dear Jacob Tresvalles, Greetings! Thank you for your request dated May 15, 2021 07:17:15 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for To file against Converge ICT for poor Internet Service and Customer Service. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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