National Telecommunications Commission(NTC)

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Date: Dec. 23, 2020, 4:10 p.m.

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Date: 2021-01-05 09:27:30.000000

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Date: 2021-01-05 11:53:08.000000

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To file a complaint against Converge ICT

Published by National Telecommunications Commission(NTC) on Dec. 23, 2020.
Requested from NTC by E. Gare at 04:10 PM on Dec. 23, 2020.
Purpose: To File a complaint against Converge ICT for poor service on connection Ticket no. 004250969
Date of Coverage: 12/15/2020 - 12/23/2020
Tracking no: #NTC-103919424374

L.TY Dec. 23, 2020, 4:10 p.m.

1. Our internet lost its connection on Dec 15, 2020. I thought it was just for an update purpose since Converge offered a free increase of mbps so my children applied for it and it is a standars procedure of losing its connection. 2. The connection did come back for the next 48 hours and so we tried to call thier constomer care 3. After several attempts, we were able to talk to thier service attendant on Dec 18 and she after hearing our concern told us that connection will be back from 24 to 48 hours 4. No connection children need it for exam and thesis, work fr home affected also.

D.DAQUIOAG Jan. 5, 2021, 9:27 a.m.

January 5, 2021 Dear lynley, Thank you for your request dated Dec 23, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for To file a complaint against Converge ICT. We received your request on Dec 23, 2020 and will respond on or before Jan 13, 2021 04:10:25 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0xMDM5MTk0MjQzNzQM, for request with ticket number #NTC-103919424374. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Jan. 5, 2021, 11:53 a.m.

January 5, 2021 Dear lynley ty, Greetings! Thank you for your request dated Dec 23, 2020 04:10:25 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance To file a complaint against Converge ICT. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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