Published by Insurance Commission(IC) on Oct. 24, 2023.
Requested from IC by R. De Gracia at 04:47 AM on
Oct. 24, 2023.
Purpose: I am requesting this information to better understand the state of the insurance industry
Date of Coverage: 01/01/2022 - 10/24/2023
Tracking no: #IC-320639850235
R.DE GRACIA
Oct. 24, 2023, 4:47 a.m.
I am writing to request the the total number of complaints of life and non-life insurance with number of settled and unsettled claims from January 1 2022 to October 24, 2023, with company name. Please indicate the breakdown of the complaints by type of insurance (e.g., health insurance, car insurance, etc.).
Thank you for your time and consideration.
E.IGNACIO
Oct. 24, 2023, 10:01 a.m.
October 24, 2023
Dear Mr. De Gracia,
I refer to my letter of Oct 24, 2023 04:47:21 AM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for total number of complaints of life and non-life insurance with number of settled and unsettled.
In order for us to work on your request, we need more information from you regarding your query. In particular, it would be helpful to know for what specific purpose you are going to use the information, specifically whether it is personal or for use by agency/business company. If for use by a agency/business entity, to ensure that whatever information, advice, request or inquiry that are being sent to the Commission are authorized by or known to top or senior management of the company, please have the request signed by the President of the company or a responsible company officer with the rank of at least Vice President in accordance with the attached advisory. You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTMyMDYzOTg1MDIzNQw, for request with ticket number #IC-320639850235, to respond.
During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Jan 16, 2024 02:00:53 AM, your request will be closed.
We hope to hear from you at the soonest possible time.
Thank you.
Respectfully,
Edmar Ignacio
FOI Officer
Hello,
I am responding to your message asking for specific information regarding my request for the total number of complaints of life and non-life insurance with number of settled and unsettled claims as of October 24, 2023.
I am requesting this information for personal use. I am currently considering switching insurance companies, and I want to use this information to choose a company with a good track record of resolving customer complaints.
Thank you for your time and consideration.
Sincerely,
E.IGNACIO
Oct. 25, 2023, 10:16 a.m.
October 25, 2023
Dear Mr. De Gracia,
Thank you for your request dated Oct 24, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for total number of complaints of life and non-life insurance with number of settled and unsettled.
We received your request on Oct 24, 2023 and will respond on or before Nov 17, 2023 04:47:21 AM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo08072019-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTMyMDYzOTg1MDIzNQw, for request with ticket number #IC-320639850235.
Thank you.
Respectfully,
Edmar Ignacio
FOI Officer
A.VINZON
Nov. 14, 2023, 9:28 a.m.
November 14, 2023
Dear Mr. De Gracia,
I refer to my letter of Oct 24, 2023 04:47:21 AM; about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for The total number of complaints of life and non-life insurance with number of settled and unsettled.
Our response to your request is due on Nov 17, 2023 04:47:21 AM. Unfortunately, it is taking longer than expected to deal with your request due to its nature.
I apologize for this delay but have applied for an extension so we could work further on your request. We hope to be able to send you a response on or before Dec 12, 2023 04:47:21 AM.
Please note that your request was forwarded to the concerned division, our Public Assistance and Mediation Division.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://bcwdcorrectionv220190212-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTMyMDYzOTg1MDIzNQw, for request with ticket number #IC-320639850235.
Thank you.
Respectfully,
Atty. Albert Lawrence Vinzon
FOI Decision Maker
A.VINZON
Nov. 23, 2023, 10:58 a.m.
November 23, 2023
Dear Mr. De Gracia,
Greetings!
Thank you for your request dated Oct 24, 2023 04:47:21 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for The total number of complaints of life and non-life insurance with number of settled and unsettled.
Response to Request
In relation to your request, please find attached information which is hereby released exclusively for your information.
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey
Thank you.
Respectfully,
Atty. Albert Lawrence Vinzon
FOI Decision Maker
