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Date: May 9, 2023, 3:29 p.m.

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Date: 2023-05-24 15:41:28.000000

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Date: 2023-05-29 14:24:53.000000

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The number of Millennial and Gen Z Call Center Agents in Metro Manila

Published by Department of Labor and Employment(DOLE) on May 9, 2023.
Requested from DOLE by J. Leabres at 03:29 PM on May 9, 2023.
Purpose: Research and Development
Date of Coverage: 01/01/2022 - 01/01/2023
Tracking no: #DOLE-361829681041

J.LEABRES May 9, 2023, 3:29 p.m.

Hi! I would like to know the total number of Millennial and Gen Z Call Center Agents in BPO Companies within Metro Manila as of January 2023.

M.TRONO May 24, 2023, 3:41 p.m.

May 24, 2023 Dear JHEBEE ANNE, Thank you for your request dated May 09, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for The number of Millennial and Gen Z Call Center Agents in Metro Manila. We received your request on May 09, 2023 and will respond on or before May 30, 2023 03:29:39 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEURPTEUtMzYxODI5NjgxMDQxDA, for request with ticket number #DOLE-361829681041. Thank you. Respectfully, Myka Rose Trono FOI Officer

R.RODRIGUEZ May 29, 2023, 2:24 p.m.

May 29, 2023 Dear JHEBEE ANNE LEABRES, Greetings! Thank you for your request dated May 09, 2023 03:23:13 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for The number of Millennial and Gen Z Call Center Agents in Alorica. Response to Request Your FOI request is approved. I enclose a copy of some of the information you requested. Please note that we are only able to provide some of the information you have requested for as the results of the Labor Force Survey (LFS) conducted by the Philippine Statistics Authority (PSA) may only be disaggregated by major occupation group only. For more information, you may visit https://psa.gov.ph/statistics/survey/labor-and-employment/labor-force-survey/title/Employment%20Rate%20in%20March%202023%20is%20Estimated%20at%2095.3%20Percent. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary Bienvenido E. Laguesma at electronic mail address [email protected] Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Grace Baldoza FOI Receiving Officer

Attachments:

Table 1. Employed Persons by Sector, Occupation and Class of Worker with Measures of Precision, Philippines March2022f, January2023p, February2023p and March2023p.xlsx - Ruth Rodriguez - [email protected]

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