Department of Labor and Employment(DOLE)

January 27, 2023 Dear Kristine Anne Boligor, Greetings! Thank you for your request dated Jan 26, 2023 03:33:35 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for The number of active call center agents in the Philippines per city. Response to Request Your FOI request is approved. I enclose a copy of some of the information you requested. Please note that we are only able to provide some of the information you have requested for as the Department has no official statistics on the number of call center agents in the country. However, you may coordinate your request with the IT ?& Business Process Association of the Philippines (ITBPAP), the primary trade body and advocacy group of the country's IT-BPM sector, through https://www.ibpap.org/knowledge-hub. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary Bienvenido E. Laguesma at electronic mail address [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Grace A. Baldoza FOI Receiving Officer