Insurance Commission(IC)

Dear Madam In order to serve you better, may we request you to specify the information on Eternal Plans that you need. Your prompt action and clarification on this matter would help us identify the appropriate resource person who can provide the response. Thank you. Mr. Tranquilino E. Espejon IC Supervising Administrative Officer Records Section, Administrative Division

February 19, 2020 Dear Ms. Kyla Dantes, Greetings! Thank you for your request dated Feb 16, 2020 07:41 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Per clarification, you are requesting guidance on what to do regarding the release of your cheque or benefit from the Eternal Plans Pasig City which has been delayed for two (2) years already. Relative thereto, may we advise you to submit as request for assistance to our Public Assistance and Mediation Division with contact details: 1. Email: [email protected] 2. Telephone Numbers: 8-404-1758 or 8-523-8461 loc. 103 and 127 For information on our process in assisting the public concerning their insurance claims, please refer to the Insurance Commission's Revised Citizen's Charter at https://www.insurance.gov.ph/citizens-charter/ under page 244. If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Tranquilino Espejon FOI Officer