National Telecommunications Commission(NTC)

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Date: May 1, 2022, 4:39 p.m.

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Date: 2022-05-05 11:27:07.000000

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Date: 2022-05-18 15:22:02.000000

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Telecom Complain During Pandemic

Published by National Telecommunications Commission(NTC) on May 1, 2022.
Requested from NTC by G. Gomez at 04:39 PM on May 1, 2022.
Purpose: Research and Development
Date of Coverage: 03/14/2020 - 05/01/2022
Tracking no: #NTC-658192759978

L.GUBALLA May 1, 2022, 4:39 p.m.

Hi I would to request a statistical result of costumer complain during the start of pandemic up to now from our telecom companies Globe, Smart/PLDT and DITO for the purpose of my research. Thank you

D.DAQUIOAG May 5, 2022, 11:27 a.m.

May 5, 2022 Dear Mr. Louie, Thank you for your request dated May 01, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Telecom Complain During Pandemic. We received your request on May 01, 2022 and will respond on or before May 20, 2022 04:39:15 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy02NTgxOTI3NTk5NzgM, for request with ticket number #NTC-658192759978. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS May 18, 2022, 3:22 p.m.

May 18, 2022 Dear Mr. Louie Guballa, Greetings! Thank you for your request dated May 01, 2022 04:39:15 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Telecom Complain During Pandemic. Response to Request Your FOI request is approved. I enclosed a copy of the available information from Consumer Welfare and Protection Division. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, DIVINA N. DAQUIOAG FOI Receiving Officer

Attachments:

Customer Complaint from Telecom Companies.pdf

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