Metropolitan Waterworks and Sewerage System Regulatory Office(MWSS)

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REQUEST
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Date: May 19, 2023, 7:23 a.m.

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Date: 2023-05-19 13:25:10.000000

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Date: 2023-05-22 10:35:06.000000

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TAT for Customer Complaint

Published by Metropolitan Waterworks and Sewerage System Regulatory Office(MWSS) on May 19, 2023.
Requested from MWSS by J. Alday at 07:23 AM on May 19, 2023.
Purpose: For reference/guidance.
Date of Coverage: 04/19/2023 - 05/19/2023
Tracking no: #MWSS-184503914182

J.ALDAY May 19, 2023, 7:23 a.m.

Hi, may I know the standard turn-around time (TAT) before MSSS will take action and/or resolve a complaint filed against its concessionaire? I'm just wondering why, since I filed a Complaint last April 19, 2023 (a month ago), I did not receive any reply/feedback re action/s taken (if any) despite constant follow ups through CSRA and MWSS-RO. Thank you.

F.OFFICER May 19, 2023, 1:25 p.m.

May 19, 2023 Dear Jarold, Thank you for your request dated May 19, 2023 07:23:50 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for TAT for Customer Complaint. We received your request on May 19, 2023 07:23:50 AM and will respond on or before Jun 09, 2023 07:23:50 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEU1XU1MtMTg0NTAzOTE0MTgyDA, for request with ticket number #MWSS-184503914182. Thank you. Respectfully, FOI Receiving Officer FOI Officer

R.ALEGRE May 22, 2023, 10:35 a.m.

May 22, 2023 Dear Jarold Alday, Greetings! Thank you for your request dated May 19, 2023 07:23:50 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for TAT for Customer Complaint. Response to Request Your FOI request is approved. I enclose a copy of our reply to your complaint filed to the MWSS Regulatory Office with the information you requested. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Rosendo O. Alegre FOI Receiving Officer

Attachments:

MWSS RO_Response to Complaint_Alday.pdf - Rosendo O. Alegre - [email protected]

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