December 14, 2021
Dear Ms. Ginalyn Valdez,
Greetings!
Thank you for your request dated Dec 14, 2021 02:26:04 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked the SEC to "STOP OLA from their harassment, threat, text blasting, posting in fb and messenger."
We note that you only attached a screenshot of the OLA's text message, which is not a valid ID or proof of your identity. As you may be aware, Filipino citizens can make an FOI Request. As a matter of policy, however, requestors are required to present proof of identification.
The government agencies also need to verify the identity of requesting parties to avoid requests from fictitious persons. Thus, in order for us to work further on this request and/or your future requests (if any), kindly provide your proof of identification. Otherwise, we may be constrained to deny such requests.
To avoid denial of your succeeding request(s) for information, please visit the following links containing the procedures on the proper filing of FOI Requests:
https://www.foi.gov.ph/help; and
https://op-proper.gov.ph/wp-content/uploads/2016/11/Peoples-FOI-Manual-OP.pdf (please see Section 6.6 on pages 9-10 re: identification and proof of authority).
Kindly be guided also by the following publicly-available information in case your inquiry covers a potential violation of the SEC Memorandum Circular No. 18, series of 2019:
Please visit this link for general information:
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/complaints/.
To file a Formal Complaint Against a Lending Company:
Download and fill out the complaint form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx.
Provide the necessary attachments, namely:
1. Relevant documents and evidence that will support your claim/s and/or allegation/s (e.g. screenshots of text messages and conversations with the financing/lending company);
2. Loan agreement (if any);
3. Valid government-issued ID; and
4. Address (in the Philippines) where you may be furnished a copy of letter/s and/or order/s from the Commission.
Use this format in your email subject line for submitting the complaint form to
[email protected]: COMPLETE NAME_RESPONDENT COMPANY_SUBJECT OF COMPLAINT (ex. JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION). One complaint form will be submitted per respondent company.
Regarding violations of the Data Privacy Act of 2012, you may coordinate the matter with the National Privacy Commission through the following:
MR. RAYMUND LIBORO
Privacy Commissioner and Chairman
5th Floor Delegation Building, PICC
Complex, Roxas Boulevard
E-mail:
[email protected]
NPC Trunk line No: 8234-2228 (press 144 for complaints)
Thank you.
Respectfully yours,
Violeta Infante
FOI Receiving Officer
