National Telecommunications Commission(NTC)

August 7, 2023 Dear Ms. Lopez, Greetings! Thank you for your request dated Aug 02, 2023 08:49:50 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Response to Request: As per the evaluation in your complaint, NTC does not ask for any amount when you file for any complaints regarding telecommunications services and for filing a request for blocking of lost cellphones. Moreover, we will forward this complaint to the Regional Director concerned for her appropriate action. And their office will email you for any updates of their action. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: The Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman, Quezon City Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). To help us improve our services, we would also encourage you to copy the link below and open it to your URL or address locator for you to access and answer the Feedback Survey, for us to know how we assisted/served you. https://forms.gle/X94UR3zqsJjMQvTPA Thank you. Respectfully yours, DIVINA N. DAQUIOAG FOI Officer