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Date: March 18, 2021, 6:54 p.m.

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Date: 2021-03-19 11:16:35.000000

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Date: 2021-06-17 13:01:22.000000

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Status of the ISO 27001 Certification of Comclark/Converge

Published by PhilHealth(PH) on March 18, 2021.
Requested from PH by E. Tagra at 06:54 PM on March 18, 2021.
Purpose: Knowing the security practices and policies of PhilHealth when it comes to the data of its members
Date of Coverage: 07/30/2020 - 03/18/2021
Tracking no: #PH-152959390943

E.TAGRA March 18, 2021, 6:54 p.m.

Please provide the details of the ISO certification 27001 certification of Comclark/Converge (including the certification itself, security policies, etc). Comclark/Converge appears to be ISO 27001 certified according to this document: https://www.philhealth.gov.ph/about_us/bidsNprojects/2020/HeadOffice/ITResources/LotITEquipment/Contract.pdf

S.MACATANGAY JR. March 19, 2021, 11:16 a.m.

March 19, 2021 Dear Earl, Thank you for your request dated Mar 18, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Status of the ISO 27001 Certification of Comclark/Converge. We received your request on Mar 18, 2021 and will respond on or before Apr 08, 2021 06:54:54 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://zcwdv420190208-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTE1Mjk1OTM5MDk0Mww, for request with ticket number #PH-152959390943. Thank you. Respectfully, Zenaida Marron FOI Officer

P.BACUD April 7, 2021, 6:45 p.m.

April 7, 2021 Dear Earl Tagra, I refer to my letter of Mar 18, 2021 06:54:54 PM; about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Status of the ISO 27001 Certification of Comclark/Converge. Our response to your request is due on Apr 08, 2021 06:54:54 PM. Unfortunately, it is taking longer than expected to deal with your request because . SUBJECT : ISO 27001 Certification of ComClark/Converge Relative to the eFOI’s request, we are writing to inform you that the IT Management Department has already coordinated with ComClark/Converge to ensure compliance since last week but due to the limited workforce brought by the ongoing Enhanced Community Quarantine, there has been a delay on the retrieval of the requested document by the service provider. The IT Management Department shall continuously fast track to provide the copy of ISO 27001 Certification as soon as possible. For your information. Thank you. I apologize for this delay but have applied for an extension so we could work further on your request. We hope to be able to send you a response on or before May 06, 2021 06:54:54 PM. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster11022017130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTE1Mjk1OTM5MDk0Mww, for request with ticket number #PH-152959390943. Thank you. Respectfully, Paulus Bacud FOI Officer

P.BACUD June 17, 2021, 1:01 p.m.

June 17, 2021 Dear Earl Tagra, Greetings! Thank you for your request dated Mar 18, 2021 06:54:54 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Status of the ISO 27001 Certification of Comclark/Converge. Response to Request Your FOI request is approved. I enclose a copy of [most] of the information you requested. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to . Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Please be guided that the purpose of the information/data being requested should be solely used for the intent stated in your request. Help us also improve our services by answering a quick survey at https://bit.ly/3fN82Jn Thank you. Respectfully, Paulus Bacud FOI Receiving Officer

Attachments:

Endorsement of ISO Certifications_p3.pdf - Paulus Bacud - [email protected]

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