You have submitted an FOI request
Date: May 30, 2022, 8:08 a.m.
Your request is already in review
Your request was denied
Date: 2022-06-14 08:56:08.000000
How was your request?
Published by Home Development Mutual Fund/Pag-IBIG Fund(HDMF) on May 30, 2022.
Requested from HDMF by B. Miranda at 08:08 AM on
May 30, 2022.
Purpose: Refund is lower than expected
Date of Coverage: 01/01/2022 - 04/30/2022
Tracking no: #HDMF-363293856855
Hello! Would like to know the status of my refund request for my overpayed loan payment from January to April 2022. My employer said that Pag-ibig should refund me amounting to 9733.72 but on May 24, they only refund me 4866.72 pesos. What happened to the other half? No one from the Sm Aura and Gate 3 branch are responding on my messages. I already let them know where to deposit the remaining balance but I have received no acknowledgement. I will come today on these branches if they will let me wait for another day. Name: Christian S. Bernardo Mid no. 1211-2975-7144
14 June 2022 Dear MR. CHRISTIAN S. BERNARDO, This refers to your eFOI request received on 30 May 2022 sent via the eFOI portal of the Home Development Mutual Fund (Fund) wherein you informed the Fund about your concern regarding the status of your request for refund on your overpaid loan payment. Kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). Considering that you did not request for any information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development, we are constrained to deny your request. Nevertheless, we took the liberty of endorsing your concern to the operating unit concerned – the Feedback Management Unit. For your inquiries or concerns, you may contact our Feedback Management Unit through at [email protected] and/or telephone numbers (02)8654-7151 / 8654-6524 or you may also directly email to Ms. Klarysse Lualhati at [email protected]. As of this writing, we were informed that Ms. Lualhati has already reached out to you. Thank you. eFOI Receiving Officer