Civil Aviation Authority of the Philippines(CAAP)

July 20, 2023 Dear V. Lim, I refer to my letter of Jul 05, 2023 03:35:33 PM; about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Statistics on flight delays/cancellations and other airport disruptions. Our response to your request is due on Jul 26, 2023 03:35:33 PM. Unfortunately, the office concerned will need more time to handle your request. I apologize for this delay but have applied for an extension so we could work further on your request. We hope to be able to send you a response on or before Aug 23, 2023 03:35:33 PM. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://efoi-ph.uc.r.appspot.com/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEUNBQVAtMzk1MTc4NDkyMDAxDA, for request with ticket number #CAAP-395178492001. Thank you. Respectfully, CAAP FOI Receiving Officer

July 31, 2023 Dear V. Lim, Greetings! Thank you for your request dated Jul 05, 2023 03:35:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Statistics on flight delays/cancellations and other airport disruptions. Response to Request For Ninoy Aquino International Airport (NAIA), the CAAP Operations Center (OPCEN) uses the following websites to monitor flight delays and cancellations: https://www.manila-airport.net/naia-arrivals and https://www.manila-airport.net/naia-departures However, please be informed that only the status and the no. of minutes delayed/late are disclosed in these websites. There are numerous reasons why flights are cancelled or disrupted. To enumerate a few reasons: traffic volume during peak hours, natural phenomenon (e.g., the weather, especially if there is an active red lightning alert, poor visibility, wind condition, typhoons, and the like), technical problem concerning the aircraft to be used, replacement of aircraft, or if there is another aircraft in the movement area which encountered an incident/accident, are some of the causes of delay and or diversion to departures and arrivals. Please note that we are only able to provide some of the information you have requested for as records containing further details are considered confidential and for use of authorized personnel only. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). REQUEST FOR FEEDBACK We would love to hear your thoughts or feedback on how we can improve your experience in using the eFOI portal. We would highly appreciate it if you could send your feedback by accomplishing the FOI Request Feedback Form that you can access through this link: https://forms.gle/tSDKU422jMd6wa4h8 Thank you for using the eFOI portal. Respectfully, CAAP FOI Receiving Officer