National Telecommunications Commission(NTC)

December 21, 2021 Dear Ms. Solmeron, I refer to my letter of Dec 04, 2021 07:54:23 PM; about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Statistical Data of Customer Service Complaints of Globe, Smart and PLDT. Our response to your request is due on Dec 24, 2021 07:54:23 PM. Unfortunately, it is taking longer than expected to deal with your request because the Process Owner is still collating the data that you requested. I apologize for this delay but have applied for an extension so we could work further on your request. We hope to be able to send you a response on or before Jan 21, 2022 07:54:23 PM. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0yMzY5NTUxNzI0MjgM, for request with ticket number #NTC-236955172428. Thank you. Respectfully, Divina Daquioag FOI Officer

December 23, 2021 Dear Ms. Ivy Solmeron, Greetings! Thank you for your request dated Dec 04, 2021 07:54:23 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for Statistical Data of Customer Service Complaints of Globe, Smart and PLDT. Response to Request: Your FOI request is approved. I enclosed a copy of the response to your request. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, EDGARDO V. CABARIOS Deputy Commissioner FOI Decision Maker