Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

I got a loan from PAG IBIG UNDERGO  OF THE AGENCY, then I asked the office if I could pay off my loan but the agency sec said, We can't, if I'm the one to pay I still have to write a letter in fact that I myself will fall and will not The agency, but I didn't send a letter to the agency and that's why THEY didn't drop my love loan.

15 September 2023

Dear MR. ANDREW MANALO,

This refers to your eFOI request received on 26 August 2023 sent via the eFOI portal of the Home Development Mutual Fund (Fund) wherein you made an inquiry/complaint that your Agency, Sonicom Security Agency Co. does not remit on time your Short-Term Loan monthly payments to the Fund. 

Kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

Considering that you did not request for any information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development, we are constrained to deny your request.

Nevertheless, we took the liberty of endorsing your concern to the Operating Unit Concerned – the Pag-IBIG Fund, Calapan Branch. For your inquiries or concerns, you may contact Mr. Bryan Morales, the branch PACD officer through this email [email protected] or call telephone number (02)8422-3000 local 6565. 

In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: https://forms.office.com/r/A652CzriXW

Thank you.
 
eFOI Receiving Officer