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Date: March 29, 2023, 4:20 p.m.

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SMART neglected service in Deguiboy, Coron, Palawan

Published by National Telecommunications Commission(NTC) on March 29, 2023.
Requested from NTC by R. Zambales at 04:20 PM on March 29, 2023.
Purpose: SMART neglecting maintenance and service
Date of Coverage: 03/29/2023 - 03/29/2023
Tracking no: #NTC-800241795221

R.ZAMBALES March 29, 2023, 4:20 p.m.

Our tower here in Sitio Deguiboy, Coron, Palawan is always down, no signal even for call and text. I have reported it multiple times to Smart customer service and yet nothing changes. Please do something about this. They are neglecting their tower here. Thank you very much.

D.DAQUIOAG March 30, 2023, 6:56 p.m.

Mar 30, 2023 Dear Mr. Zambales, Thank you for your request dated Mar 29, 2023 04:20:21 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for SMART company neglecting the request for signal improvement in the service area in Deguiboy, Coron, Palawan. We received your request on Mar 29, 2023 04:20:21 PM and we have forwarded your request to Department Of Information and Communications Technology or you may wish to lodge in the eFOI portal to that mentioned agency. Should you have any questions regarding your request, kindly contact using the reply function on the eFOI portal at https://foipmo04082020015559-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04MDAyNDE3OTUyMjEM, for request with ticket number #NTC-800241795221. Thank you. Respectfully yours, DIVINA N. DAQUIOAG FOI Officer

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