National Telecommunications Commission(NTC)

October 27, 2023 Dear Citizen, Greetings! Thank you for your request dated Oct 26, 2023 11:42:19 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Smart Enterprise Mobile Number Portability Request escalation. Response to Request In reference to your request, may we advise you to visit the office for you to file appropriate complaint. We received numerous complaints daily and maybe your email is on the queue. You report it personally to the address below: CONSUMER WELFARE AND PROTECTION DIVISION National Telecommunications Commission East Triangle Diliman, Quezon City 8920-4464; 8926-7722; 8921-3251or call the hotline 1682 Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: THE HON.COMMISSIONER NTC Bldg., East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Receiving Officer