National Telecommunications Commission(NTC)

February 16, 2023 Dear Mr. Lariego, Greetings! Thank you for your request dated Feb 16, 2023 12:48:48 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for assistance to resolve your concern against SMART Company. Response to Request While our aim is to provide information whenever possible, in this instance this Office finds that your concern is not considered as FOI request. However, as an added service to our clients, you may also call our Consumer Welfare and Protection Division at the following contact details : 8920-4464; 8926-7722; 8021-3251 and you will be guided accordingly. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to : ATTY. ELLA BLANCA B. LOPEZ email add : [email protected] NTC Bldg., East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Receiving Officer