National Telecommunications Commission(NTC)

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Date: Dec. 10, 2020, 6:52 a.m.

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Date: 2020-12-15 10:23:39.000000

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Date: 2020-12-15 10:28:15.000000

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Smart Communication, Inc

Published by National Telecommunications Commission(NTC) on Dec. 10, 2020.
Requested from NTC by J. Buag at 06:52 AM on Dec. 10, 2020.
Purpose: To ask for help
Date of Coverage: 11/30/2020 - 12/10/2020
Tracking no: #NTC-432134617393

K.REAL Dec. 10, 2020, 6:52 a.m.

Blessed day! I would like to seek an advice from regarding from complaint against Smart Communications, Inc. They demand me to pay the disconnection amounting to 90,000 pesos. Due to pandemic, having a hard time to pay for my monthly bill. Last March or April 2020 I filed for an installment under Bayanihan Act 1 and it was approved. But unfortunately, I wasn’t able to pay it in full, but Im trying to pay it as much as I can. And this December I received an email from Admerex informing to pay for the 77,000 plus the penalties and disconnection fees. Hope you could help me on this matter. Tha

D.DAQUIOAG Dec. 15, 2020, 10:23 a.m.

December 15, 2020 Dear Kris Cyra, Thank you for your request dated Dec 10, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Smart Communication, Inc. We received your request on Dec 10, 2020 and will respond on or before Dec 31, 2020 06:52:34 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00MzIxMzQ2MTczOTMM, for request with ticket number #NTC-432134617393. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Dec. 15, 2020, 10:28 a.m.

December 15, 2020 Dear Kris Cyra Real, Greetings! Thank you for your request dated Dec 10, 2020 06:52:34 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked assistance for Complaint on Smart Communication, Inc. Response to Request: In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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