National Telecommunications Commission(NTC)

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Date: Feb. 19, 2021, 12:37 a.m.

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Date: 2021-02-19 08:08:45.000000

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Date: 2021-02-19 08:12:20.000000

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Sky Cable billing issue

Published by National Telecommunications Commission(NTC) on Feb. 19, 2021.
Requested from NTC by B. Abarca at 12:37 AM on Feb. 19, 2021.
Purpose: Complaint on their billing charges
Date of Coverage: 03/04/2020 - 02/19/2021
Tracking no: #NTC-833816852710

J.LUNA Feb. 19, 2021, 12:37 a.m.

Hello po. Sana po nakuha po ako ng tulong dito tungkol sa nakakastress na billing ng sky cable since 2020 sinula nung nagpalipat ako ng linya sakanila. At kahit nabayaran ko na yung ibang mga charges na sinasabi nila iginigiit nila na yun ang mga nasa system nila.

D.DAQUIOAG Feb. 19, 2021, 8:08 a.m.

February 19, 2021 Dear Jenifer, Thank you for your request dated Feb 19, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Sky Cable billing issue. We received your request on Feb 19, 2021 and will respond on or before Mar 12, 2021 12:37:18 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://zcwdv520190208-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04MzM4MTY4NTI3MTAM, for request with ticket number #NTC-833816852710. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Feb. 19, 2021, 8:12 a.m.

February 19, 2021 Dear Jenifer Luna, Greetings! Thank you for your request dated Feb 19, 2021 12:37:18 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Sky Cable billing issue. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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