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Date: June 6, 2023, 1:26 p.m.

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Date: 2023-06-06 17:04:50.000000

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Sim replacement(GOMO)

Published by National Telecommunications Commission(NTC) on June 6, 2023.
Requested from NTC by J. Lin at 01:26 PM on June 6, 2023.
Purpose: Clarification Regarding Sim Replacement Regulations
Date of Coverage: 02/26/2023 - 06/06/2023
Tracking no: #NTC-046374298734

J.LIN June 6, 2023, 1:26 p.m.

Hello, May I please know the regulations concerning sim replacement? Does it fully depend whether the telco offers sim replacement or do you have laws set in place for this? I have a GOMO sim that is not detected by any phones anymore. I tried requesting a sim replacement to the GOMO customer support last March of 2023 and they said they would process me a sim replacement but until now the month of June of 2023, they still haven’t given me a replacement sim. Please clarify it to me because GOMO is a digital telco and they have no physicals stores. I’m on my wits end dealing with them.

D.DAQUIOAG June 6, 2023, 5:04 p.m.

June 6, 2023 Dear Mr. Lin, Greetings! Thank you for your request dated Jun 06, 2023 01:26:44 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for procedures on Sim replacement(GOMO). Response to Request Your FOI request is a customer service transaction. However, please be informed that we will forward your query to the concerned Operating Unit for their review and evaluation. Rest assured that we will email their response to the email address that you provided in this portal. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: ATTY. ELLA BLANCA B. LOPEZ Commissioner NTC Bldg., East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Receiving Officer

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