National Telecommunications Commission(NTC)

Hi Please help me regarding my data connection not showing. I already email smart customer service but still no luck. Here's my sim info that no data connection, no lte or 3g network even if the network in my place is ok.
Sim Number:09682915037
Carrier:Smart
Problem:LTE/3G Not Showing

February 15, 2023

Dear Mr. Yukim,

Greetings!

Thank you for your request dated Feb 14, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for assistance regarding the unoperational sim data.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office finds that your request is not considered as FOI request but a frontline service that you could directly report to the concerned TELCO. We suggest that you visit their service center for you to be well attended as they maybe have huge number of customers to attend also.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
email add: commissioner@ntc. gov.ph
NTC bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer