National Privacy Commission(NPC)

I was a student who are not have enough money for every month so i decide to check a online lending app i saw the mocamoca app i click then i saw that the app have a good review of users but suddenly when I install the only botton in the app is SUBMIT so i click it with hesitation. Then I saw the picture i have a loan of 1800 and i need to pay it in 7 days of 2780 pesos? No way they even no have privacy in terms to read before using the app I hope this statement of mine got attention of that scam lending app they so much users got scam. They will call in duedate of time and harrast the client.

Dear Cedrick demar Romulo,

Greetings!

Thank you for your request dated Jan 22, 2023 05:01:46 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek help due to unauthorized access and alleged harassment of your contacts by an online lending app.

Response to your request

While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint which should follow our citizen’s charter.

Executive Order No. 2 s. 2016 which provides for guidelines on the full public disclosure in the public service covers only access to information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development.

In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division ([email protected]) for the drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman John Henry Du Naga at [email protected]. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you the result within 30 calendar days from the date we receive your review request. 

Thank you.

Respectfully,
https://foipmo10042019152320-dot-efoi-ph.appspot.com/help
FOI Officer