Department of Trade and Industry(DTI)

Hi Good day @[email protected] / FOI.gov.ph

I Would like to request your kind assistance to please look at what
Shoppee Philippines did to my reported case.

Summary :
I received the wrong Item in December last year 2022 ( I ordered
December 12, 2022 ) and received it on Dec 28 at 10 pm I open the
package after my shift at midnight I was shocked the item is not the
phone that I was expected to receive it was C2 ( Drinking ) that day I
reported the issue on. I Requested to shopee please pick up and return
the Item but unfortunately, a few weeks have passed no one gets to
pick up my parcel

I Would like to request your kind assistance to please look at what
Shoppee Philippines did to my reported case.

Summary :
I received the wrong Item in December last year 2022 ( I ordered
December 12, 2022 ) and received it on Dec 28 at 10 pm I open the
package after my shift at midnight I was shocked the item is not the
phone that I was expected to receive it was C2 ( Drinking ) that day I
reported the issue on. I Requested to shopee please pick up and return
the Item but unfortunately, a few weeks have passed no one gets to
pick up my parcel to return many times I update and follow up case
because this request will be billed to me on Jan 15 so to keep it
simple I always follow up thru calls and chat to CS(Customer server)
same issue on one pick up my parcel (wrong Item).then on January 7 I
get the email says that I have to refilled and change the flash
express courier change to self arrangement pick up ( Meaning I have to
drop this parcel to nearest courier services like j&t or shopee
warehouse ) so I received an email to this I refilled my request to
select J & T but unfortunately I can't see the option that shopee told
me to select, I checked the filling how to do it but I just see the
Mluillier option which is self arrangement meaning I have to drop this
top Mluillier since I can't see that j&T options I try to fill to the
best of my knowledge. I check the status and after filling I want to
see if the J&T option will view or selected after filling but
unfortunately, the process of Shoppe makes me confuse and I canceled
it because I just want to refill maybe I made a mistake in choosing
another option but suddenly the return/refund option is grey out and
no longer to click or select I request to shopee that day to create
another case for this because the system is confusing. I talked to CS
today morning my case is in escalated na daw. As per checking my email
today will send you the evidence and screenshot what happened to me as
a reference, Please help me on this because they will be billing me
this Jan 15 without investigating my issue and my request to allow me
to refill again (due to circumstances that I was confused on their
filling system I couldn't see those option that they told to email).

They sent an email na hnd na dw nila magagawang I allow dahil sa
maling filling ks nasend na dw yung payment sa seller ( to bit more
clear I payed this using shopee credit like a credit card and total of
16,478 thousand so monthly nakabilled ito ng nsa more than 5k Zero
interest for 3 months ) Due to some reasons why Shoppe allow this to
happen what if walang alm yung buyer and naloko like what happened to
me.

Today I try to follow to them pero I think hindi na worth It ks nagtry
ako eexplain but they never gets me that I received the wrong Item and
I have to settle the payment ang labas na scam ako just to make it
clear Seller also confirmed that they sent me the right product, I
placed this order to SHOPEE MALL kaya legit sya. Please help me!

Heres the evidence : Google drive

https://drive.google.com/drive/folders/1pRTtCDQnUwYwm8huECb3FoxIDRgjW886?usp=share_link

January 11, 2023

Dear Japhet,

Greetings!

Thank you for your request dated Jan 10, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Shopee: Wrong Item received and refused to refund total of 16,478 Pesos (Cellphone) Order ID :221212.

Response to your request

Response to Complaint

Kindly be informed that your concern does not fall under the Freedom of Information (FOI) and therefore should be processed as a complaint.

The DTI Fair Trade Enforcement Bureau (DTI-FTEB) will process this concern.  Please check your email for updates.

Thank you.

Respectfully,
FOI Receiving Officer