Department of the Interior and Local Government(DILG)

Hello! I would like to ask regarding the following for my undergraduate thesis: 

1) The city with the lowest ratio of the number of 911 dispatchers to the callers/requestors (for medical emergency) in Metro Manila and Eastern Visayas.

2) Average number of calls received on a daily, monthly, and annual basis in both of these cities (the breakdown of all types of calls (e.g. medical emergency, fire report, police assistance)); and

3) The city in Eastern Visayas and Metro Manila with the least call response efficiency rating (referring to emergency calls answered out of total number of calls).

February 17, 2021

Dear Marian Lao,

I refer to my letter of Jan 20, 2021 05:22:55 PM; about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Serviceability of 911 in attending medical emergency calls.

Our response to your request is due on Feb 10, 2021 05:22:55 PM. Unfortunately, it is taking longer than expected to deal with your request. We have forwarded you query to the Emergency 911 Office and we are still waiting for their reply.

I apologize for this delay but have applied for an extension so we could work further on your request. We hope to be able to send you a response on or before Mar 10, 2021 05:22:55 PM.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEURJTEctODEwMjk2NzI3MTE3DA, for request with ticket number #DILG-810296727117.

Thank you.

Respectfully,

Lourdes Lladones
FOI Officer

March 16, 2021

Dear Marian Lao,

Greetings!

Thank you for your request dated Jan 20, 2021 05:22:55 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Serviceability of 911 in attending medical emergency calls.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office is yet to receive a response from the Emergency 911 Commission. We have contacted them and requested that they directly contact you for the information you requested through your Email Address. 

We are terribly sorry for the inconvenience but as of the writing of this message, the DILG Central Office is facing a surge of Covid Cases among our ranks that is totally affecting our workforce.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Sec. Eduardo Año, DILG-NAPOLCOM Center, Quezon Ave., Quezon City. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Lourdes Lladones
FOI Officer