National Telecommunications Commission(NTC)

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REQUEST
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Date: Feb. 27, 2021, 12:56 p.m.

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Date: 2021-03-01 11:59:35.000000

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Date: 2021-03-02 09:55:23.000000

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Service not Fulfilled

Published by National Telecommunications Commission(NTC) on Feb. 27, 2021.
Requested from NTC by J. Reomales, Rcrim at 12:56 PM on Feb. 27, 2021.
Purpose: Paid Service
Date of Coverage: 12/23/2020 - 02/27/2021
Tracking no: #NTC-265419890393

R.CARLOS Feb. 27, 2021, 12:56 p.m.

Hi. I would like to file a complaint against Globe Telecom. I have applied for a postpaid plan where I cashed out 40,000 and was supposed to receive the handset in a week according to their system. I’ve made numerous follow-ups since January thru their online platform, been provided with two different reference numbers, continued to contact them everyday since, but still getting no resolution. Their customer service line is not reachable and I’ve tried dropping by their service centers for a number of times already but to no avail. I hope you can look into this as Globe doesn’t seem to comply.

D.DAQUIOAG March 1, 2021, 11:59 a.m.

March 1, 2021 Dear Rosselle, Thank you for your request dated Feb 27, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Service not Fulfilled. We received your request on Feb 27, 2021 and will respond on or before Mar 19, 2021 12:56:12 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0yNjU0MTk4OTAzOTMM, for request with ticket number #NTC-265419890393. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS March 2, 2021, 9:55 a.m.

March 2, 2021 Dear Rosselle Carlos, Greetings! Thank you for your request dated Feb 27, 2021 12:56:12 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for Service not Fulfilled. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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