National Privacy Commission(NPC)

Hi,

PesoCash is an online lending platform. which I had borrowed money from back in Febuary (not 100% sure but early this year), and was already paid. recently I recieved collection messages from them which I ignored originally cause thinking it might me a system bug or what not. Until a call came in, which was answered by a family member, they didn't know it was a mistake, they thought I have pending dues that's why they said I will make the payment on Monday. Which could've been right if only I had debt with them. They even called my other number which is not registered with them.

(cont.) they are contacting me via a different phone number which was never in their app. I have been seing post in FB where in they are being harrased even if they didn't have a loan nor did not completed the application for the loan. This isn't the first time I experienced this and I would  not want to experience any further harrassment from them

September 16, 2021

Dear MS. LUMACANG:

Greetings!

Thank you for your request dated Sep 06, 2021 11:31:15 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You seek for help due to unauthorized access and alleged harassment of PESOCASH.

Response to your request

While our aim is to provide information whenever possible, in this instance your inquiry is not a valid FOI request. Complaints and request for clarification on data privacy or data protection should be responded through email reply. 

Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division ([email protected]) for drafting of response.

You may expect our written response within 3-7 working days. However, if the concerned office determined that this may be a subject of an advisory opinion, the same will be release to you not later than 20 working days, unless the complexity and novelty of the subject matter requires a longer period of time for further evaluation. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response, by writing to Privacy Commissioner and Chairman Raymund E. Liboro at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result, within 30 calendar days from the date when we receive your review request. 

Thank you.

Respectfully,
FOI Officer