National Telecommunications Commission(NTC)

April 27, 2023 Dear Mr. Vizcayno, Greetings! Thank you for your request dated Apr 26, 2023 09:56:10 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked this office assistance regarding GCash concerns. Response to Request Your request is a frontline services complaint and not considered as FOI request. However, as an extended services to our clients, we encourage you to report personally your concern to the concerned Telecom Provider. NTC does not have the capability to locate or trace the owner of the cellphone number you mistakenly sent the money through the GCash platform. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: ATTY.ELLA BLANCA B. LOPEZ Commissioner NTC Bldg.,East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Officer