Land Transportation Office(LTO)

Hi,

I am CHARMAINE SANTOS VICTORIO. I am currently renewing my Driver's License. However, I was not able to register in LTO's portal. It requires the serial number at the back of the card which I don't have, I only have the printed copy from 2017 which doesn't indicate the serial number.

Here are my details:
Name: CHARMAINE SANTOS VICTORIO
Birthdate: 1984-10-06
License No.: D1917001103
Validity: 5 years

If you need my email address for more information, you may email me at [email protected]

Thank you!

August 15, 2023

Dear Charmaine,

Thank you for your request dated Aug 14, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request to get serial number of driver's license - for Renewal.

We received your request on Aug 14, 2023 and will respond on or before Sep 04, 2023 09:13:09 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy05MDQxNTQ4MTYyMjMM, for request with ticket number #LTO-904154816223.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer

August   22,  2023  

Dear  Charmaine,

Greetings!

Thank you for your request dated 09:13 PM on Aug 14, 2023.. under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for a  Request to get serial number of driver's license - for Renewal

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform. 

In addition, you can create an LTMS portal account even if you have not been issued a driver's license card or the serial number does not match by registering on the LTMS portal. Just click "Register Now" and "Terms of Agreement" will appear. Then select "Enroll as Individual" and click "NO" on the question "Do you have a Philippine Driver's or Conductor's License?" and press "Next". After that, fill up the following forms or answer the questions. And once you have an LTMS portal account and have been issued a driver's license ID card, kindly request our client care team at this email [email protected], to sync it to your LTMS portal account.
For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary Atty. Vigor Mendoza II  at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
LTO FOI Officer