National Telecommunications Commission(NTC)

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Date: Feb. 15, 2020, 4:55 p.m.

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Date: 2020-02-17 09:04:44.000000

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Date: 2020-02-17 09:25:16.000000

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Request to file a complaint for Globe

Published by National Telecommunications Commission(NTC) on Feb. 15, 2020.
Requested from NTC by C. Mumar at 04:55 PM on Feb. 15, 2020.
Purpose: Refund
Date of Coverage: 12/19/2019 - 02/14/2020
Tracking no: #NTC-287343071455

C.MUMAR Feb. 15, 2020, 4:55 p.m.

Hi I would like to file a legal complain to Globe Telecommunications because since December of 2019 up to current February 2020 they have not provided us services and was always being promised for the reconnection of the line due to there incompetence and they have been asking me to pay monthly which I have in the hopes of getting the service back but as this current all we hear from there representatives are excuses. I have been calling them since the time there services started to act up and they have all of my recordings and history. This has to be taken action with legally.

D.DAQUIOAG Feb. 17, 2020, 9:04 a.m.

Feb 17, 2020 Dear Caren Ivy Mumar, Thank you for your request dated Feb 15, 2020 04:55:03 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request to file a complaint for Globe. We received your request on Feb 15, 2020 04:55:03 PM and will respond on or before Mar 06, 2020 04:55:03 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster05042017110000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0yODczNDMwNzE0NTUM, for request with ticket number #NTC-287343071455. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Feb. 17, 2020, 9:25 a.m.

February 17, 2020 Dear Caren Ivy Mumar, Greetings! Thank you for your request dated February 15, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for Request to File a Complaint for Globe. Response to Request: In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services Provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: [email protected] or call at 9213251 & 9267722. I enclosed a copy of the requirements . Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Attachments:

Customer Complaint.pdf

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