National Telecommunications Commission(NTC)

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Date: Aug. 31, 2020, 2:41 a.m.

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Date: 2020-09-02 14:37:46.000000

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Date: 2020-09-02 22:24:39.000000

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Request to file a complaint against Converge Ict

Published by National Telecommunications Commission(NTC) on Aug. 31, 2020.
Requested from NTC by M. Babina at 02:41 AM on Aug. 31, 2020.
Purpose: Will file an official complaint against Converge Ict
Date of Coverage: 02/16/2020 - 08/31/2020
Tracking no: #NTC-418265194820

M.BABINA Aug. 31, 2020, 2:41 a.m.

Hi, I would like to ask for the process of filing an official complaint against CONVERGE ICT. They were not posting out payments, and now, even we are paid and we are still under GCQ, they disconnected our line and we don't have internet access which is essential for work from home use. They are causing us a lot of inconvenience.

D.DAQUIOAG Sept. 2, 2020, 2:37 p.m.

September 2, 2020 Dear MA DORIS MAY, Thank you for your request dated Aug 31, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request to file a complaint against Converge Ict. We received your request on Aug 31, 2020 and will respond on or before Sep 19, 2020 02:41:54 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00MTgyNjUxOTQ4MjAM, for request with ticket number #NTC-418265194820. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Sept. 2, 2020, 10:24 p.m.

September 2, 2020 Dear MA DORIS MAY BABINA, Greetings! Thank you for your request dated Aug 31, 2020 02:41:54 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Request to file a complaint against Converge Ict. Response to Request Your FOI request is approved. However, due to the current situation, we encourage you to please call our office which is available from Monday-Friday 8:00AM - 5:00 PM at 8-9213251 & 8-9267722 for further information. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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