National Telecommunications Commission(NTC)

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Date: Jan. 30, 2023, 11:25 a.m.

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Date: 2023-01-31 17:42:04.000000

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Request to approve sim registration to replace lost sim card

Published by National Telecommunications Commission(NTC) on Jan. 30, 2023.
Requested from NTC by V. Santos at 11:25 AM on Jan. 30, 2023.
Purpose: For personal use
Date of Coverage: 12/31/2022 - 01/18/2023
Tracking no: #NTC-982845106527

S.FUERTE Jan. 30, 2023, 11:26 a.m.

Hi i registered my smart bro sim last dec 31 and it got lost last jan 18. I tried to ask for replacement in a smart branch since its the sim connected to most of my personal and government accounts but they said my registration of sim hasn't been approved yet and to try to come back the next week. I request for it to be approved. Thank you.

D.DAQUIOAG Jan. 31, 2023, 5:42 p.m.

January 31, 2023 Dear Ms. Fuerte, Greetings! Thank you for your request dated Jan 30, 2023 11:25:59 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Request to approve sim registration to replace lost sim card. Response to Request Your FOI request is approved although it is a frontline service transaction. May we suggest that for complaints and concerns related to SIM registration, you may contact NTC's 24/7 consumer hotline 1682 or DICT's complaint center hotline 1326 for that matter. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: OFFICE OF THE COMMISSIONER [email protected] NTC Bldg., East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Receiving Officer

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