Department of Social Welfare and Development(DSWD)

Good day!

My Name is April Joy Madarang, 39 years old from Mariveles, Bataan.
Doctor Dodee Rigor, Cardiologist from National Kidney & Transplant Institute (NKTI) requested me to undergo Nuclear Scan to check the status of my heart in relation to my possible Kidney Transplant.
I am hoping to seek help from your good office for financial assistance so i can do the nuclear scan at NKTI.

Thank you and God bless. 

Sincerely,
April Joy Madarang

October 14, 2023

Dear Ms. Madarang,

Greetings!

Thank you for your request dated Oct 13, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Request of Guarantee Letter for Nuclear Scan at NKTI.

Response to your request

Unfortunately, we determined that your request is a frontline service transaction and not a valid Freedom of Information (FOI) Request. Thus, we are constrained to deny your request.

However, for your concern, you may contact the following for financial assistance under the Assistance to Individuals in Crisis Situation Program:

DSWD – Central Office:
Contact Information: https://aics.dswd.gov.ph/contact-us/


DSWD – Field Office III;
Contact Number: (045) 961-2143 local 139
E-mail: [email protected]

DSWD – FO III Provincial Extension Office Bataan:
Adress: Palihan Public Market, Hermosa, Bataan
E-mail: [email protected]


For more information regarding the said program, you may visit:

https://www.dswd.gov.ph/aics/

https://ncr.dswd.gov.ph/about-us/citizens-charter/assistance-to-individuals-in-crisis-situations/


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary REX GATACHALIAN at DSWD-Central Office, IBP Road Batasan Pambansa Complex, Constitution Hills, Quezon City. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

We would love to hear your Feedback so we can improve our services.  Kindly fill out the Customer feedback form from this link:

https://docs.google.com/forms/d/e/1FAIpQLSczFnilLByGiihY4HpktLYfMVUxA9tx7WyncDQAXd2_PUOvbg/viewform


Thank you.

Respectfully,

DSWD FOI Receiving Officer