You have submitted an FOI request
Date: April 17, 2023, 9:12 a.m.
Your request is already in review
Your request was denied
Date: 2023-04-17 16:29:27.000000
How was your request?
Published by National Telecommunications Commission(NTC) on April 17, 2023.
Requested from NTC by G. Lajom at 09:12 AM on
April 17, 2023.
Purpose: Service Termination
Date of Coverage: 10/02/2021 - 04/17/2023
Tracking no: #NTC-445362225113
Good day I would like to request for a service termination in Converge ICT. Because as of now the internet are not totally in used. My children already transferred to their father and I am the only one left in the house. I can't afford to pay anymore the monthly fee. I already called Converge regarding this matter and they denied my request. Thak
April 17, 2023 Dear Ms. Lajom, Greetings! Thank you for your request dated Apr 17, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for Request for Service Termination Converge Response to your request While our aim is to provide information whenever possible, in this instance, as per evaluation to your request, this office finds that this is not considered as FOI request. Further, definitely you have entered into an agreement with the concerned company so you have to settle with them and not in this Office. However, If it is with regards to poor service/signal you may lodge your complaint to the following contact details: NATIONA TELECOMMUNICATIONS COMMISSION CONSUMER WELFARE AND PROTECTION DIVISION NTC Bldg., East Triangle, Diliman, Quezon City [email protected] Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: ATTY. ELLA BLANCA B. LOPEZ Commissioner NATIONA TELECOMMUNICATIONS COMMISSION NTC Bldg., East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Officer