You have submitted an FOI request
Date: Sept. 24, 2021, 3:57 p.m.
Your request is already in review
Your request was denied
Date: 2021-09-28 14:26:47.000000
How was your request?
Published by National Bureau of Investigation(NBI) on Sept. 24, 2021.
Requested from NBI by T. Monsod at 03:57 PM on
Sept. 24, 2021.
Purpose: To investigate and file complaint against Security Bank Mastercard
Date of Coverage: 09/21/2021 - 09/24/2021
Tracking no: #NBI-807639877090
September 21 at around 5pm, my partner received a text from Security Bank informing her for an approved transaction from APPLE.COM/BILL from her credit card amounting to 999.00. Since she did not make this transaction, she called the hotline number of the bank and asked to block her card as she was suspecting a scam. The transaction was made online and never received a security message (OTP),in which they usually do every time we had a transaction. On Sep 22, the hacker was still able to use the card and did similar transactions for 14 more times. Records are available upon request.
Dear Elena Villarosa, Greetings! Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. In order to properly address your concerns, may we request that you submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf. Kindly proceed to our Complaints and Recording Division. (CRD), Vtech Tower, G. Araneta Avenue (C-3), corner Ma. Clara Street, Barangay Sto. Domingo, Quezon City or to NBI Regional or District Office nearest you and bring the aforesaid documents. If dissatisfied with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to [email protected] Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. Thank you. Respectfully, https://www.foi.gov.ph/help FOI Officer