Published by PhilHealth(PH) on Sept. 23, 2021.
Requested from PH by J. De Guzman at 03:34 AM on
Sept. 23, 2021.
Purpose: Need understanding when the referral package applies
Date of Coverage: 09/23/2021 - 09/23/2021
Tracking no: #PH-492492154381
L.DIMALANTA
Sept. 23, 2021, 3:34 a.m.
Hello Philhealth team,
My mother in law was admitted in Sacred Hearth Hospital, Malolos for 4.5 days then we transferred her in Bulacan Medical Center. She is 80 years old.
We accumulated 430k for 4.5 days. Therefore we arranged for check-out from Sacred Heart and transfer to BMC.
However, Sacred Heart refuse to honor the patient's right to Philhealth stating that it was because of transfer, they will not be able to charge Philhealth. Based from my research, Sacred Heart is a Level 2 hospital and BMC ievel 3 and therefore, referral package should apply. May you clarify?
Thank you.
S.MACATANGAY JR.
Sept. 23, 2021, 3:01 p.m.
September 23, 2021
Dear L,
Thank you for your request dated Sep 23, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request for Information : Policy on Referral Package.
We received your request on Sep 23, 2021 and will respond on or before Oct 14, 2021 03:34:02 AM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://savethedatev211152018-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTQ5MjQ5MjE1NDM4MQw, for request with ticket number #PH-492492154381.
Thank you.
Respectfully,
Zenaida Marron
FOI Officer
P.BACUD
Sept. 13, 2022, 12:39 p.m.
September 13, 2022
Dear L DIMALANTA,
I refer to my letter of Sep 23, 2021 03:34:02 AM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request for Information: Policy on Referral Package.
In order for us to work further on your request, we need more information from you regarding your query. .
You may use the reply function on the eFOI portal at https://foipmo11252019140152-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD1BILTQ5MjQ5MjE1NDM4MQw, for request with ticket number #PH-492492154381, to respond.
During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Dec 06, 2022 04:30:21 AM, your request will be closed.
We hope to hear from you at the soonest possible time.
Thank you.
Respectfully,
Paulus Bacud
FOI Officer
P.BACUD
Aug. 26, 2023, 11:31 a.m.
Aug 26, 2023
Dear L,
I refer to my letter of Sep 13, 2022 about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request for Information : Policy on Referral Package. In particular, I had requested specific information for you to clarify upon in order for us to proceed with the request.
As we have not received a reply within the 60-day working period since the letter requesting for clarification was sent out, we regret to inform you that this request will be closed as of Dec 06, 2022.
You may wish to submit a new request describing the specific information you are looking for, and we will be able to consider it under the guidelines as stated in Executive Order No. 2.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to or visiting our central office. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Paulus
FOI Officer
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