Philippine Charity Sweepstakes Office(PCSO)

December 21, 2021 Dear ERBEN JOEY CRISTE, Greetings! Thank you for your request dated Dec 17, 2021 09:06:58 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Request for Financial Assistance to Pay for Surgery and Hospitalization Charges. Response to Request Please be inform that the filing of application for medical assistance under the Medical Access Program (MAP) in the National Capital Region (NCR) can be done through the following service delivery systems: a. through the MAP NCR Online Application System b. through the hospitals with Malasakit Center (Available in government/ public hospitals. The MAP NCR Online Application System for NCR can be accessed from Monday to Friday except holidays and weekend from 8:00 a.m. until the maximum number of cases is reached based on the allowable daily budget. The procedure are as follows: a. Log in to official PCSO website www.pcso.gov.ph. Look for E-Services then click NCR Online Application for Medical Assistance to proceed the application; b. Prepare the corresponding requirements; c. Scan the documentary requirements and upload to the system; d. Wait for the notification of the status of the request to your email within 24 hours; and e. Print Guarantee Letter/ Claim Slip and submit including all the documentary requirements to the hospital or health facility. It is unfortunate that you experienced difficulty in filing the request for medical assistance. The Charity Assistance Department (CAD) consistently provides public announcements in English and Tagalog posted to PCSO official website and official FB page informing the public on how to apply under MAP NCR with corresponding official time to file the request. There were no server breakdown or issues on December 17, 2021. There are several other factor that may not have allowed the online request to proceed, such as but not limited to slow or intermittent internet connection, uploaded documents are more than the allowable capacity, among others. Should you have encounter problem in submitting application for medical assistance, you may call the Individual Charity Assistance Division at telephone no. 84263475. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, JOHN DEREK N. PORCIUNCULA PCSO Decision Maker FOI Receiving Officer