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Date: Jan. 3, 2024, 4:20 p.m.

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Date: 2024-01-11 11:32:44.000000

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Published by National Bureau of Investigation(NBI) on Jan. 3, 2024.
Requested from NBI by E. Tero at 04:20 PM on Jan. 3, 2024.
Purpose: NBI RENEWAL
Date of Coverage: 01/03/2024 - 01/03/2024
Tracking no: #NBI-703347143426 

Hi I would like to refund my payment for nbi renewal clearance. I made a payment via gcash but on manila branch, I am based on Cebu so I made another appointment in which I paid again. So I would like to refund my first payment. Here is the ref no. MP310WCKY0.
January 11, 2024

Dear ENOLA GAY,

Greetings!

Please be informed that the NBI-FOI team handles requests for documents,  data or information on NBI programs and services. 

Kindly reach out to our NBI Clearance customer support hotlines at the following numbers for proper assistance. 
09617319404 (Smart)
09608915222 (Smart)
09608915224 (Smart)
09608287044 (Smart)
09551405330 (Globe)

Please note that this case is subject to escalation with the technical support and will undergo a proper investigation. 

Respectfully,
FOI Receiving Officer

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