Philippine National Police(PNP)

Reporting online these two online stores that scam people: they sell clothes but they don't ship the orders, then stop responding after receiving the payment.  so they won't be able to scam other people- GCASH Jenica divine 093605126

I paid for my order worth P1,180 last April 15. By Wednesday, they sent me a courier waybill without  tracking number. I have been following up on the tracking number but they are not responding anymore. Package not received until now.

I have screenshots of the transaction and the proof of payment, as well as the response from the courier saying that the waybill

April 25, 2023

Dear Olivia Bolico,

Greetings!

Thank you for your request dated Apr 25, 2023 07:48:41 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Reporting online scam (online store).

Response to your request

To file formal complaints, please personally report to ACG Headquarters in Camp Crame, Quezon City or to the Regional Anti-Cybercrime Unit (RACU). 
Click here for the list of RACU addresses:
https://pnpacg.ph/main/contacts

For further assistance you may review the FAQ section of the eFOI site: https://zcwd20190208-dot-efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to  . Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
NOSU ACG FDM
FOI Officer