National Telecommunications Commission(NTC)

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Date: Sept. 22, 2020, 5:51 p.m.

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Date: 2020-09-23 08:15:54.000000

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Date: 2020-09-23 09:47:01.000000

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Report against Globe for invalid charges

Published by National Telecommunications Commission(NTC) on Sept. 22, 2020.
Requested from NTC by M. Santos at 05:51 PM on Sept. 22, 2020.
Purpose: To wave incorrect charges in my Globe postpaid account
Date of Coverage: 05/01/2020 - 08/01/2020
Tracking no: #NTC-576722406793

N.BULAQUENA Sept. 22, 2020, 5:51 p.m.

Hi I would like to ask help in waving the incorrect charges that Globe has applied in my account. There has been multiple reports raised to them since May but instead of having a resolution they have charged me instead multiple times from 13k now to 17k charges. And they still continue to charge me even if I’m not using the service. Please see reports I have made with them but no action attended Ref 120920159 262492642 reference no. For Globe For dispute for gosurf - 263065187 263165998 call before march 31 437457755A 439451428A 263245437- add surf . 439733610A 263366672 -

D.DAQUIOAG Sept. 23, 2020, 8:15 a.m.

September 23, 2020 Dear Nino, Thank you for your request dated Sep 22, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Report against Globe for invalid charges. We received your request on Sep 22, 2020 and will respond on or before Oct 13, 2020 05:51:20 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy01NzY3MjI0MDY3OTMM, for request with ticket number #NTC-576722406793. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Sept. 23, 2020, 9:47 a.m.

September 23, 2020 Dear Nino Bulaquena, Greetings! Thank you for your request dated Sep 22, 2020 05:51:20 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for Report against Globe for invalid charges. Response to Request: In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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