National Telecommunications Commission(NTC)

Hi. I've been trying to get our refund as we weren't successful in having an internet connection installed in our place. But the refund process makes us lose our minds. We were issued a refund to be claimed at LBC but the spelling of my name is wrong, hence we cannot get the said refund. We called and messaged converge countless times but their customer service failed us countless times. We were instructed several times to go to LBC to claim the refund and was advised that the issue on my name was fixed. But alas, their customer service reps just lies through their teeth.

December 14, 2021

Dear Ms. Catibog:

Greetings!

Thank you for your request dated Dec 13, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for REFUND REQUEST.

Response to your request

While our aim is to provide information whenever possible, in this instance, this Office determined that this is not an FOI request but instead a frontline service for the concerned company (Converge IT) to extend their assistance with you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to :

GAMALIEL A. CORDOBA
Commissioner
NTC Bldg., East Triangle, Diliman, Q.C.

Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Divina Daquioag
FOI Officer