Philippine National Police(PNP)

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Date: March 28, 2023, 6:19 p.m.

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Date: 2023-03-29 22:53:42.000000

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Date: 2023-04-03 14:53:37.000000

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Refund of PNP clearance in lieu of Republic Act 11261

Published by Philippine National Police(PNP) on March 28, 2023.
Requested from PNP by P. Soriano at 06:19 PM on March 28, 2023.
Purpose: Personal Refund
Date of Coverage: 03/17/2023 - 03/28/2023
Tracking no: #PNP-808214290738

P.SORIANO March 28, 2023, 6:19 p.m.

I would like write to your good office if I may be allowed to ask for refund for my recently acquired police clearance. I submitted my application request online via the PNP website but there is no option for first time job seekers. Thus, I don’t have any other choice but pay the clearance and transaction fee in full amount. Since RA 11261 offers the police clearance free of charge for first time job seekers, the PNP website should’ve considered such option in the application online. Being it’s part of the agency’s error. I hope my request for refund will be accepted.Thank you

P.SORIANO March 29, 2023, 10:53 p.m.

Just a quick follow up on this request, I tried asking the police personnel about my refund but according to them, there’s an option for first time job seekers upon editing the profile in the online PNP clearance website. I tried to make a new account with a new email address and under a new name but upon checking, although there is indeed an option for first time job seekers, the box cannot be checked. Attached herein is a proof that such option seems un clickable compared to the other. Thus, I would like to ask for reconsideration regarding my refund request. Thank you

Attachments:

P.SORIANO March 29, 2023, 11:01 p.m.

Since the photo failed to show the process of me clicking the box indicated for the first time job seeker option, may I suggest your good office to pass an application on the said website as well in order to have a thorough review on the matter and to check the viability of the system of the PNP clearance website. As this can also help future applicants. Thank you.

D.PHILIPPINE NATIONAL POLICE April 3, 2023, 2:53 p.m.

April 3, 2023 Dear Pearl Soriano, Greetings! Thank you for your request dated Mar 28, 2023 06:19:01 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Refund of PNP clearance in lieu of Republic Act 11261. Response to Request This pertains to your to your request for refund on the payment for the National Police Clearance (NPC). We regret to inform you that your request cannot be granted, for we only process the refund for the following circumstances: double payment, system error; or any reasons on the part of the National Police Clearance System. If the request for refund is due to personal reasons like change of mind, unclaimed clearance because of prior commitments, no longer needed, and any other reasons/causes on the part of the NPC applicant, the request will not be considered. May we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Directorate for Investigation and Detective Management Philippine National Police FOI Receiving Officer

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