Philippine National Police(PNP)

Hi! I’m requesting for a refund of the fee I paid in my police clearance application. I needed it as a substitute to a government issued ID but when I went to the police station, they told me that I need an ID first or a student ID with registration form to push through in the process. After considering the time needed for the said requirements, I concluded that I won’t be needing the police clearance anymore.

Reference Number: 4BYT92DBR5
Date & Time: 17 Nov 2023 07:45am
Order Number: 390111172023198973
Transaction ID: 9209926
Transaction Amount: PHP 150.00
Product Description: 3020
Bank Fee: PHP 0.00
Convenience Fee: PHP 30.00
Total Amount Due: PHP 180.00

GCash account I used to pay: 09158576305

November 17, 2023

Dear Nataniel,

Thank you for your request dated Nov 17, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Refund of my police clearance fee.

We received your request on Nov 17, 2023 and will respond on or before Dec 08, 2023 11:41:26 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster10032017130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC0xNDY5NjQyMzE1MDYM, for request with ticket number #PNP-146964231506.

Thank you.

Respectfully,

PNP Receiving Officer
FOI Officer

November 20, 2023

Dear Nataniel Magat,

Greetings!

Thank you for your request dated Nov 17, 2023 11:41:26 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Refund of my police clearance fee.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not process the National Police Clearance, but your transactions on securing police clearance was processed through the Investigation Division of higher headquarters . However, you may wish to contact Directorate for Investigation and Detection Management at their website https://didm.pnp.gov.ph/

For further assistance you may review the FAQ section of the eFOI site: https://foipmo07022020123059-dot-efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PRO3 FOI Receiving Officer at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Further, may we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI: https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform

Thank you.

Respectfully,
PRO 3 Philippine National Police
FOI Officer